Your Insurance Company Has An Adjuster, Shouldn't You?

I am passionate about the work we do, and the impact we have in changing people's lives every day. I'm passionate about our team—the way we function as a whole to create a future for our clients that could not otherwise have been realized.

Having experienced a tragic fire that consumed my first home I can speak from experience. The overwhelming feeling that comes from being exposed and totally vulnerable after is unnerving. People come come out of the woodwork with offers of help – some meaning well, some not. There are no mandates that require the insurance company to be accurate so that burden falls on you. When the dust settled, I realized that the public adjuster was the only one who was truly on my side and incentivized to help me and my family. So I became a public adjuster. And I have been for 27 years. And I change people’s lives everyday. And I love it.

My why is simple, “Any definition of a successful life must include serving others”. It is critically important to make sure those that have been affected by life changing events not be taken advantage of. Amongst the many reasons our services are engaged, I feel our main reason is to protect the insured and make sure that they have all necessary information to make informed, educated decisions. To do anything less is disrespectful to the client and the process as a whole.

Why I love being a public insurance adjuster is rooted in my unwavering dedication to helping people and making profound positive impacts in their lives. Passion, empathy, honesty, and a strong work ethic are the driving forces that propel me forward in this noble profession. However, what truly fuels my passion is the understanding that insurance companies often exploit the claims process during significant perils, leaving individuals at a tremendous disadvantage. By standing as a pillar of support and advocating for fairness I strive to rectify this imbalance, providing solace and reassurance to those in need.

I do this primarily because I absolutely LOVE the opportunity to make a real difference in someone’s life.  A catastrophic loss to a home or business has, for most people, the potential to be the most financially destructive event in their life.  Helping them navigate that loss and minimizing the negative effects of that loss is rewarding on both a personal and professional level.

To “stand up” for someone is to show that person sensitivity, embodying the importance of treating them with empathy and respect. Unfortunately, this basic human principle is often lost on large corporations, such as insurance companies. They have perfected business models designed to create an imbalance of power aimed solely at bolstering profits. This is no different than the schoolyard bully taking what isn’t theirs, via intimidation and coercion. This abuse of power upsets me. As public adjusters we have the opportunity to balance the scales by standing up for people, not corporations, in an effort to make one small corner of the world fair and equitable. This makes me feel good, providing daily opportunities to be in service to others.

My why, is to pay it forward!  I suffered a devastating water loss that left my family feeling helpless and trapped. In our darkest hour, Greenspan came to our rescue. The unwavering support, expertise, and guidance provided was exceptional.  The adjusters understood the challenges we faced and stood by our side every step of the way. It was their dedication and commitment that ultimately led to a fair and just settlement. Greenspan recognizes the importance of empathy and personalized care during times of distress. We go above and beyond to make your journey towards recovery as smooth as possible. You can rely on us to navigate the complexities of your claim and advocate for your rights, ensuring you receive the settlement you rightfully deserve. At Greenspan, paying it forward is at the heart of everything we do.

“I LOVE my job.  From working on the insurance carrier side and now adjusting claims for the PEOPLE, the feeling of joy and satisfaction I have to help the PEOPLE is addicting.  When the claim is settled and my clients are happy knowing that I was their advocate throughout the process makes this job rewarding.  It gives me the strength to continue to be there for them during a very difficult time in their lives.  Life is already hectic and busy, but if I’m able to lessen their stress by being their public adjuster it feels good that I was able to be bring a little peace in their lives.”

After 20 years working for insurance carriers as a property adjuster I could no longer overlook how the carriers interests and profits were always put first and the customers who actually pay their salaries and creates the profits were put last. I needed to find a way to put the customer first and make sure they received the best possible outcome while being advocated for.

Prior to my affiliation with The Greenspan Company I had never heard of a Public Insurance Adjuster (PA). Within a short span of time I came to understand the value of hiring a PA to represent the consumer’s interests when dealing with an insurance company during the property claims process. The only experience I had with an insurance company was auto related. I couldn’t say for certain whether the insurance company had my best interests at heart, and in hindsight I think not. Contacting a PA is like getting a second opinion. Hiring The Greenspan Company, in my opinion, is a wise decision.

There are multiple whys, but I’ve spent most of my life helping others and I believe that’s why I do what I do today. Of all the different whys, the driving incentive is the incredible level of satisfaction, joy and happiness that comes from knowing that people’s lives are being changed as the result of my work.

Why do I do what I do? My core thrills to connect people with information and resources—including other people. Coming from a background of public library administration and marketing, my goal has been (and continues to be) to see and meet people’s needs from a user-centric point of view. Questions I often ask: who are the users (both internal and external), what are their needs, how can my work meet or align with those needs, what are we already doing that we can leverage to provide value, how can we best promote what we are doing? Reading our client testimonials is the greatest pleasure for me, even though I never connect with them directly. I know that what I do, behind the scenes and indirectly, supports those who change people’s lives for the better.

People. I feel incredibly privileged to have held various roles within the company.  Each has allowed me to tap into my talents striving for excellence each passing year committed to a purpose that is bigger than me…to impact others.

Being with the Greenspan Company for over 15+ years and hearing and witnessing countless stories about how policy holders feeling duped by their insurance companies. To know I am on the side of “the little guy” and holding the big bad insurance companies accountable feels so rewarding. I love the David vs Goliath story and I can proudly say that I fight that battle every single day.

I enjoy working for The Greenspan Company for the opportunity to make a positive impact on the lives of the insureds/policy holders. Prior to working at Greenspan, close family members suffered a property loss. The Adjusters’ vast knowledge, dedication and efforts gave our family members a fresh start. Greenspan Adjusters embody the spirit of superheroes for our clients!

I have always enjoyed helping people. I thought that was what I was doing while I worked for several large insurance companies for the last 15+ years as an adjuster and manager. However, over the years, it became more and more apparent that the insurance companies cared more about their bottom line, then actually helping our customers. It wasn’t until I left the insurance industry and became a public adjuster that I truly saw the difference I could make in people’s lives. It is very fulfilling to make it possible for someone to recover from a terrible loss, rather than adding to their pain. This is why, I do what I do.